Connie writes:

I bought my whole house of furniture from pottery barn only 2.5 years ago. The dresser I paid dearly for cracked from top to half way down (BTW, the other furniture also scratches easily). I called PB and complaint about it. Their customer service people kept repeating that it is over one year warranty and there is nothing they will do for me. For a piece of furniture to crack within 2.5 years, it is certainly a quality issue. Even the cheap furniture I got from Ikea would not do that. I hope no one else will buy furniture from PB. With that kind of money, you can certainly get better quality furniture and not PB junk which only looks good.

What do you expect from something that looks like the Holy Hand Grenade?

Pottery Barn Recalls Decorative Candles
Pottery Barn is recalling about 185,000 round and egg-shaped decorative candles

.

The candle's exterior coating can ignite, posing a fire hazard. Pottery Barn has received two reports of the gold paint on the candle exterior igniting. No injuries or property damage have been reported.

This recall involves egg-shaped and large and small round candles sold in three sizes. The candles were sold in green, red and white with gold glitter and leaf designs. The recall includes all styles of this candle, including style numbers 9444811, 9444928, 9444936, 9444944, 9444944, 9445214, 9445222, 9445222, and 9445313. The style number for the candles can be found on the price ticket under the candle.

The candles were sold at Pottery Barn stores nationwide from September 2007 through December 2007 for between $10 and $20. They were made in Hong Kong.

Consumers should immediately stop using the recalled candles and return them to any Pottery Barn store for a full refund.

Consumer Contact: For additional information, contact Pottery Barn toll-free at (888) 922-9245 between 7 a.m. and 12 a.m. ET Monday through Sunday.

Jennifer writes:

I purchased two Palampore Rugs (8 x 8 and 8 x 10) from Pottery Barn in Manhattan. I have owned these rugs for less than a year and they both smell like burning or smoldering rubber. It has taken me months to realize that this toxic smell is coming from my rugs. Over the past several months I have had severe headaches, burning throat and eyes, and have been sleeping alarmingly deeply. I now realize that the cause was my bedroom rug.

I believe that my health has been undermined by the contents of this rug. I have read online that others have had similar symptoms and experiences. I believe that these rugs should not be sold in the United States. Pottery Barn wool tufted rugs with latex backings used in the home present real health consequences. The smell is unreal. I have lost $650.00 on the rugs. Please help stop the sale of these rugs in the U.S.

acl116 writes:

Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in the state where the wedding was held, our registry wouldn't pull up at all. Then they somehow duplicated our registry online with a blank registry, so I had more guests call me to say this wasn't working. After we received gifts, I went to return something and they said the computer system was down and they had to issue me gift cards for the items. I couldn't exchange anything there because their online products are hardly ever in the store. Despite the fact that I had changed our shipping address in the registry after our wedding date, they shipped things (including the gift cards) to the wrong address. When I went to complete my registry, I ordered my towels monogrammed and they arrived without a monogram. I sent them back to say they need to monogram them (since I paid a lot for it!!!) and now they tell me they never received them. DISASTER! I used to love Pottery Barn but now I will refuse to shop there at all until they get their act together.

Pottery Barn Kids: Not recommend for children with fingers

Pottery Barn Kids Strollers Recalled

Pottery Barn

Kids "Mini Zooper Doll" strollers are being recalled after a child's finger tip was severed.

A child’s finger can become caught in the rectangular metal clip or the black plastic side hinge, and this can sever a child’s finger tip. Also, the strollers

pose an entrapment hazard.

Pottery Barn Kids has received three reports of serious lacerations, including one partial finger severing on a 2-year-old boy.

The Mini Zooper Doll Stroller has a silver metal frame with a bright pink cotton canvas seat cover. “Pottery Barn Kids” is printed on a label on the canvas seat cover.

The strollers were sold at Pottery Barn Kids retail stores nationwide, catalog and Web site from October 2005 through June 2007 for about $50. They were made in China.

Consumers should immediately take the recalled doll strollers away from children and contact Pottery Barn Kids for instructions on receiving a repair kit.

Consumer Contact: For additional information, call Pottery Barn Kids at (888) 367-0144 between 7 a.m. and 12 a.m. ET daily or visit the firm’s Web site at www.potterybarnkids.com.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC). 

sandiego2007 writes:

I love Pottery Barn furniture design, but I think I won't be ordering any for a long time. They're delivery service is horrible (delays, delivery canceled with no reason and without telling us the first time, delivery 2 hours later than the time frame promised the second time) and their customer service is even worst. When the modular sofa finally arrived, 2 and half months after the order, it was not the right orientation. Considering that it was their mistake (clearly their "design studio associates" have trouble with very simple tasks since I had to explain it several times by phone and email after ordering in the store with the correct sofa in front of us)they could have at least apologized. No way, on top of everything else we are now spending endless time on the phone trying unsuccessfully to speak with a supervisor...... 

So,if you don't want to start a months-long nightmare, stay away from their catalog/website, you may be tempted to order something!

Mariposa writes:

Their customer service and especially delivery service is severely lacking. I spent $3,000 for pool furniture and a month later and I still don't have all the items ordered and no one can tell me when I will get them although they say their are in stock. The service has been abysmal. As overpriced as they are you'd think they would make sure that their customer service was top notch, so at least they could make you feel good about spending so much money in their store! I do not plan to EVERY shop their again. I like the items but what good is it if the service and delivery stinks?

Did you pay undisclosed fees for shipping?

A law firm is investigating complaints against the Pottery Barn furniture retailer for allegations of charging additional fees for home deliveries on catalog-purchased items. Many feel that charging additional fees and/or not disclosing additional fees may be a violation of consumers rights. California state has strict consumer protection laws involving deceptive business practices, false advertising, and more.

Consumers who have ordered from Pottery Barn catalogs, Pottery Barn Kids, PB Teen and Pottery Barn Bed + Bath, or their online store may be unaware that they paid additional delivery fees or shipping insurance fees.

Pottery Barn is a part of Williams-Sonoma, Inc. Brands. The nationwide home furnishings retailer and its online network, PotteryBarn.com, provide furniture, home and garden, bedding, bath, gifts, tableware and china.

Register your Pottery Barn Complaint

If you have been charged additional fees for a Pottery Barn delivery in California, you may qualify for damages or remedies that may be awarded in a possible class action or lawsuit. Please click the link below to submit your complaint to a lawyer for a free evaluation.

Please click here for a free evaluation of your case

Pottery Barn's "My first Jailbreak" crib

Pottery Barn Kids Spindle Cribs Recalled

Pottery Barn Kids is recalling about 7,600 spindle cribs. The spindles on the crib's front rail can loosen and detach from the rail. This can allow the child to fall from the crib and poses a risk of entrapment.

Pottery Barn Kids has received six reports of incidents involving spindles detaching from the crib. No injuries have been reported.

This recall involves the Spindle Crib, model number 4825402. The product name and model number are printed on a label affixed to the base of the crib. Sold in white, pink and blue, the cribs are made of hardwood and measure 30.5 x 54.5 x 45" high.

The cribs were sold at Pottery Barn Kids retail stores, the Pottery Barn Kids catalog and PotteryBarnKids.com nationwide from January 2004 through July 2005 for between $300 and $500.

Consumers should immediately stop using these cribs and contact Pottery Barn Kids to receive a free replacement front rail or a full refund (including shipping).

Consumer Contact: For additional information, contact Pottery Barn Kids at (800) 330-6905 between 7 a.m. and 12 a.m. ET daily.

Test your child's reaction time with Pottery Barn's insta-shut technology

Pottery Barn Kids Recall Outdoor Trunks

Pottery Barn Kids is recalling about 80 Chesapeake Outdoor Trunks. A problem with the lid support on the trunk could cause the lid not to stay open, posing the risk of an impact injury to a child's head, fingers or hands. Cameron toy chests are also being recalled.

No injuries or incidents have been reported.

This recall involves all Chesapeake Outdoor Trunks. The model number (6512982) is printed on a sticker under the trunk. The trunks are made of tropical hardwood and measure 40 x 19 x 25" high.

The trunks were sold through the Pottery Barn Kids Web site and catalog from March 2005 through late April 2005 for about $350.

Consumers should immediately stop young children from using these outdoor trunks and contact Pottery Barn Kids to determine if their trunk is included in the recall. Pottery Barn Kids will provide consumers with a replacement trunk or refund.

Consumer Contact: Contact Pottery Barn Kids at (800) 699-0449 between 7 a.m. and 12 midnight daily or visit the firm's Web site at www.potterybarnkids.com

That's some pretty expensive kindling

Pottery Barn Recalls Flammable Rugs

Pottery Barn is recalling about 960 Bailey Chenille Rugs because the rugs violate the federal Flammable Fabrics Act and could ignite, presenting a risk of burn injuries.

The recalled Pottery Barn Bailey Chenille Rugs are "periwinkle blue" color only. Two models/sizes are recalled: 4479028 (8" x 10") and 4479036 (5" x 8"). They are 65% rayon and 35% cotton.

The rugs were sold at Pottery Barn retail stores nationwide, from November 11, 2002 to August 27, 2003, for $199 to $399.

Remedy: Full refund. Consumers should stop using the rugs and contact Classic Concepts to arrange for the rug to be picked up and shipped back to Classic Concepts, the manufacturer. Consumers will receive a full refund when the recalled rugs are returned.

Consumer Contact: Call Classic Concepts (ask for Eden Courtney) at (800) 254-1927, 7 a.m. to 5 p.m. (Mountain Time) or go to the Pottery Barn Web site at www.potterybarn.com.

When going down the ladder just isn't fast enough

Pottery Barn Recalling Stinson Bunk Beds

Pottery Barn kids is voluntarily recalling about 200 Stinson Bunk Beds. The side rail and guardrails can break, causing the bed to collapse and allowing childen to fall out of the beds.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC), Pottery Barn has received two reports of beds collapsing. Two 3-year-old girls suffered minor scrapes and bruises in separate incidents.

The bunk beds are made of pine in white or honey, and are identified in the Pottery Barn Kids catalog by model numbers 3443082 or 3443090.

The recalled bunk beds were sold through Pottery Barn Furniture Outlets

in Leesburg, Va.; Memphis, Tenn.; Dawsonville, Ga.; and Jeffersonville, Ohio; and nationwide through the Pottery Barn Kids catalog from September 1999 through July 2000 for about $1,100.

Consumers should stop using the bunk beds and contact Pottery Barn Kids at (800) 671-8312 to schedule a home pick-up. The firm will refund the purchase price, including shipping, and provide a $200 gift certificate. For additional information, contact Pottery Barn Kids at (800) 671-8312 between 8 a.m. and 5 p.m. PT Monday through Saturday.