Mariposa writes:

Their customer service and especially delivery service is severely lacking. I spent $3,000 for pool furniture and a month later and I still don't have all the items ordered and no one can tell me when I will get them although they say their are in stock. The service has been abysmal. As overpriced as they are you'd think they would make sure that their customer service was top notch, so at least they could make you feel good about spending so much money in their store! I do not plan to EVERY shop their again. I like the items but what good is it if the service and delivery stinks?