acl116 writes:

Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in the state where the wedding was held, our registry wouldn't pull up at all. Then they somehow duplicated our registry online with a blank registry, so I had more guests call me to say this wasn't working. After we received gifts, I went to return something and they said the computer system was down and they had to issue me gift cards for the items. I couldn't exchange anything there because their online products are hardly ever in the store. Despite the fact that I had changed our shipping address in the registry after our wedding date, they shipped things (including the gift cards) to the wrong address. When I went to complete my registry, I ordered my towels monogrammed and they arrived without a monogram. I sent them back to say they need to monogram them (since I paid a lot for it!!!) and now they tell me they never received them. DISASTER! I used to love Pottery Barn but now I will refuse to shop there at all until they get their act together.