I ordered some bedding for my daughter several months ago. I assumed it was quality, put it away and found later that they had sent an item that was not even pictured in the catalog. I called Cust. Service and asked to speak to a supervisor. I was told that I would have to pay an additional $21 to have the correct item shipped - for bedding!!!!
The Customer Service at Pottery Barn is terribly lacking. They have kids answering the phones, and on weekends, there is no one on duty that is older than 20. It is hard to get a reasonable person to answer a simple question.
Shame on them for their lack of customer service. They charge enough that they should offer top-of-the-line customer service, especially on weekends. My kids love their items, but I despise shopping with Pottery Barn. It is totally frustrating and dissatisfying.
I have tosay that I don't think I will be shopping for any Pottery Barn items any time soon. Too expensive for such lousy service, and the quality has seen a decline, I think.
They are too full of themselves to notice people are not liking the lack fo customer service.
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This is exactly what happened to me. I had a simple question about curtain rods and spoke to a bored sounding teenager (at least that's how she sounded) and she said things like "I guess it would fit that size finial" "Probably blah blah" and finally that I should go to my local PB store and ask someone there. I asked if something was in stock in a certain size, Yes, it is. But the link was for a different size and finally she decided it was not in stock. I just looked at the shipping and it goes up in increments not by weight but by total purchase amount. How do they figure that? What if I buy very small but more expensive items? So on a hunch I googled PB sucks ; and found this and other sites. I'm so glad I didn't go ahead. I'm going to check on Restoration Hardware (I did order really nice towels bfr) and Crate & Barrel. PB is just all an illusion. :/
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