acl116 writes:

Worst Customer Service EVER!! We registered online for our wedding, along with several other big name places, and this is the only place that gave me constant headaches. They had a lot of glitches with displaying our registry. If our guests didn't put in the state where the wedding was held, our registry wouldn't pull up at all. Then they somehow duplicated our registry online with a blank registry, so I had more guests call me to say this wasn't working. After we received gifts, I went to return something and they said the computer system was down and they had to issue me gift cards for the items. I couldn't exchange anything there because their online products are hardly ever in the store. Despite the fact that I had changed our shipping address in the registry after our wedding date, they shipped things (including the gift cards) to the wrong address. When I went to complete my registry, I ordered my towels monogrammed and they arrived without a monogram. I sent them back to say they need to monogram them (since I paid a lot for it!!!) and now they tell me they never received them. DISASTER! I used to love Pottery Barn but now I will refuse to shop there at all until they get their act together.

Pottery Barn Kids: Not recommend for children with fingers

Pottery Barn Kids Strollers Recalled

Pottery Barn

Kids "Mini Zooper Doll" strollers are being recalled after a child's finger tip was severed.

A child’s finger can become caught in the rectangular metal clip or the black plastic side hinge, and this can sever a child’s finger tip. Also, the strollers

pose an entrapment hazard.

Pottery Barn Kids has received three reports of serious lacerations, including one partial finger severing on a 2-year-old boy.

The Mini Zooper Doll Stroller has a silver metal frame with a bright pink cotton canvas seat cover. “Pottery Barn Kids” is printed on a label on the canvas seat cover.

The strollers were sold at Pottery Barn Kids retail stores nationwide, catalog and Web site from October 2005 through June 2007 for about $50. They were made in China.

Consumers should immediately take the recalled doll strollers away from children and contact Pottery Barn Kids for instructions on receiving a repair kit.

Consumer Contact: For additional information, call Pottery Barn Kids at (888) 367-0144 between 7 a.m. and 12 a.m. ET daily or visit the firm’s Web site at www.potterybarnkids.com.

The recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission (CPSC). 

sandiego2007 writes:

I love Pottery Barn furniture design, but I think I won't be ordering any for a long time. They're delivery service is horrible (delays, delivery canceled with no reason and without telling us the first time, delivery 2 hours later than the time frame promised the second time) and their customer service is even worst. When the modular sofa finally arrived, 2 and half months after the order, it was not the right orientation. Considering that it was their mistake (clearly their "design studio associates" have trouble with very simple tasks since I had to explain it several times by phone and email after ordering in the store with the correct sofa in front of us)they could have at least apologized. No way, on top of everything else we are now spending endless time on the phone trying unsuccessfully to speak with a supervisor...... 

So,if you don't want to start a months-long nightmare, stay away from their catalog/website, you may be tempted to order something!

Mariposa writes:

Their customer service and especially delivery service is severely lacking. I spent $3,000 for pool furniture and a month later and I still don't have all the items ordered and no one can tell me when I will get them although they say their are in stock. The service has been abysmal. As overpriced as they are you'd think they would make sure that their customer service was top notch, so at least they could make you feel good about spending so much money in their store! I do not plan to EVERY shop their again. I like the items but what good is it if the service and delivery stinks?