sandiego2007 writes:

I love Pottery Barn furniture design, but I think I won't be ordering any for a long time. They're delivery service is horrible (delays, delivery canceled with no reason and without telling us the first time, delivery 2 hours later than the time frame promised the second time) and their customer service is even worst. When the modular sofa finally arrived, 2 and half months after the order, it was not the right orientation. Considering that it was their mistake (clearly their "design studio associates" have trouble with very simple tasks since I had to explain it several times by phone and email after ordering in the store with the correct sofa in front of us)they could have at least apologized. No way, on top of everything else we are now spending endless time on the phone trying unsuccessfully to speak with a supervisor...... 

So,if you don't want to start a months-long nightmare, stay away from their catalog/website, you may be tempted to order something!

Mariposa writes:

Their customer service and especially delivery service is severely lacking. I spent $3,000 for pool furniture and a month later and I still don't have all the items ordered and no one can tell me when I will get them although they say their are in stock. The service has been abysmal. As overpriced as they are you'd think they would make sure that their customer service was top notch, so at least they could make you feel good about spending so much money in their store! I do not plan to EVERY shop their again. I like the items but what good is it if the service and delivery stinks?