Connie writes:

I bought my whole house of furniture from pottery barn only 2.5 years ago. The dresser I paid dearly for cracked from top to half way down (BTW, the other furniture also scratches easily). I called PB and complaint about it. Their customer service people kept repeating that it is over one year warranty and there is nothing they will do for me. For a piece of furniture to crack within 2.5 years, it is certainly a quality issue. Even the cheap furniture I got from Ikea would not do that. I hope no one else will buy furniture from PB. With that kind of money, you can certainly get better quality furniture and not PB junk which only looks good.